Untitled Document

How is RCM different from other agencies?
What are your rates?
How do you charge? Are there any fees if you don't collect?
Do you require a conract?
Does the debtor pay my company or RCM?
What do I need to provide you to submit a claim?
Is there a minimum balance that RCM will accept?
Do you report debtors to any credit bureaus?
How long does it take for me to get my money once you collect?
Do you use private investigators on every account?
What if you can't collect my account?

1. How is RCM different from other agencies?
There are many things that set RCM apart from its competitors. Most notably is the fact that RCM was formed specifically to service the needs of small to mid-sized businesses and has developed a suite of services designed to support these businesses throughout the entire revenue cycle.

2. What are your rates?
RCM is different than most collection agencies in the fact that it has a number of collection programs to choose from. Each one of these stand-alone programs are comprised of collection tools and strategies specifically designed to address and resolve unpaid accounts relative to their individual history with your company, as well as their respective stage of delinquency. In affect, this departure from the "one-size-fits-all" pricing model dominant in the collection industry allows RCM's clients to choose their own rates ... to as low as 9.5%.

3. How do you charge? Are there any fees if you don't collect?
All claims are accepted on a strictly contingent basis. Simply put, if we don't collect, you don't pay. Period.

4. Do you require a contract?
Since the very nature of contingent collections requires RCM to perform in order to be compensated, we do not require our clients to sign a contract. With that said, RCM is more than willing to enter contractual agreements with its clients if such a contract is required by the client.

5. Does the debtor pay my company or RCM?
Where the payment is directed depends largely on the method of payment. Since RCM accepts payments via credit card, check by phone, and electronic drafts many debtors take advantage of this availability and pay the agency directly. In the case of traditional paper drafts, many debtors choose to pay their vendor directly. When this occurs, simply call your RCM representative and report the payment to ensure that the proper credit is applied to the debtor account and then deposit the check.

6. What do I need to provide you to submit a claim?
New account assignment is very simple, and can be done via phone, fax, or electronically through our website. The required placement information consists of company name, address, phone number, balance due, a date range of the invoices that make up the balance, and a description of the supporting documentation available if requested. Additional information such as fax number, email addresses, and website addresses also aid in the collection process.

7. Is there a minimum balance that RCM will accept?
RCM can accept claims as low as $50 and are put through a proprietary collection program that blends automated collection letters with phone contacts.

8. How long does it take for me to get my money once you collect?
We recognize that our clients depend on RCM to help reduce the time it takes them to get paid. For this reason, our commitment to your cash flow does not end with successful collections. RCM remits collected funds twice a month to put your money back to work for you as soon as possible. Additionally, clients can request electronic remittance at no additional charge.

9. Do you use private investigators on every account?
No. While private investigator usage has proven to be an invaluable resource in many situations, it is not appropriate, or even necessary in many situations.

10. What if you can't collect my account?
This depends largely on the reason for non-payment. In situations where the target entity has ceased business operations or filed for bankruptcy protection your options are more limited. However, in cases where non-payment stems from a refusal to pay from a viable entity, there are recovery options beyond collection efforts. The most common of these is collection litigation.