|
Technology |
RCM |
Your
Agency |
Do you
have the ability to view collection activity on your files on-line?
24/7/365?
|
Yes
|
|
Can you
document your collection files on-line?
|
Yes
|
|
Can you
assign new claims on-line?
|
Yes
|
|
Has your
agency heavily incorporated internet-based collection tools
and resources into their work standards?
|
Yes
|
|
|
Customer
Support |
|
|
Does your
agency allow you to determine your own collection approaches?
|
Yes
|
|
Does your
agency allow you to choose your own rates? As low as 9.5%
|
Yes
|
|
Can your
agency provide you with consulting on in-house strategies and
tactics?
|
Yes
|
|
Do you
have a dedicated customer care liaison to serve you?
|
Yes
|
|
Can your
agency provide you with pre-extension credit reporting?
|
Yes
|
|
Can your
agency help you determine appropriate credit limits for your
new customers?
|
Yes
|
|
|
Collection
programs |
|
|
Can your
agency make face-to-face collection calls on your debtors?
|
Yes
|
|
Does your
agency utilize civil investigation firms to create jurisdictional
asset & liability profiles on your collection accounts?
|
Yes
|
|
Can your
agency collect internationally?
|
Yes
|
|
Does your
agency provide a wide array of payment methods to your customers?
Credit cards? Electronic payment options? Check by phone?
|
Yes
|
|
|
Collection
Litigation |
|
|
Does your
agency use only certified collection attorneys? Are they each
bonded for a minimum of $1,000,000?
|
Yes
|
|
Can your
agency provide international collection litigation?
|
Yes
|
|
Does your
agency charge legal management fees? Non-Contingent retainers?
|
No
|
|
Does your
agency litigate on a fully contingent basis?
|
Yes
|
|
