Agency Communication

One of the most basics and vital functions of any collection agency is the ability to interface and communicate with the creditors that have entrusted them with placements. To this end, RCM has built a comprehensive suite of benefits that allow its clients to:

  • Assign placements electronically
  • View debtor account activity and status on-line
  • View recent debtor payments on-line
  • Report direct-pays to agency representatives electronically
  • Forward supporting documentation electronically
  • Communicate directly with the collectors working their files by making notes directly on the RCM file
  • View or print numerous agency performance reports on-line
  • View or print numerous collection inventory reports on-line
  • Extract and export raw data that can then be custom formatted in any way the client prefers to see it

 


 

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